Question 1

Can I contact you by Phone?

Accepted Answer

At Clifton Graphics, we’re committed to providing you with thoughtful and accurate support. While we don’t currently offer phone support, this allows us to take the time to properly review your inquiry and give you the best assistance possible.You can easily reach us through:Live chat (bottom right corner of the screen)Our Contact PageOr by emailing us directly at sales@cliftongraphics.co.ukWe’re available Monday to Friday, 09:30 – 16:00 (UK time). We aim to respond as quickly as possible!

Question 2

I found a bug or something isn’t working

Accepted Answer

We regularly update our website and app to bring you the best experience, but occasionally a bug may slip through. If something isn’t working, a quick refresh of the page often fixes the issue.Still having trouble? Please reach out to us right away via our Contact Page or send us an email at sales@cliftongraphics.co.uk and we’ll get it sorted as soon as possible.

Question 3

How do I apply a discount code at checkout?

Accepted Answer

If you have a discount code, you can apply this within the discount code box when at the checkout page.

Question 4

What payment methods do you accept?

Accepted Answer

We currently accept all Credit Cards, PayPal , Apple Pay

Question 5

Can I edit or cancel my order after placing it?

Accepted Answer

Because we produce custom-made stickers, we begin processing your order shortly after it’s placed. You can request changes or a cancellation as long as production hasn’t started.If you need to make any adjustments, please contact us as soon as possible at sales@cliftongraphics.co.uk. We’ll do our best to accommodate your request before production begins.Once production is complete, we’re unable to cancel or modify the order — so the sooner you reach out, the better!

Question 6

Is VAT included in the prices shown?

Accepted Answer

Yes — the prices you see are the final prices. We're currently not VAT registered, so no additional VAT will be added at checkout.

Question 7

What should I do if I receive the wrong item or something is missing from my order?

Accepted Answer

We’re sorry to hear that! If there’s an issue with your order, please get in touch with us as soon as possible so we can make it right.You can reach us via:Live chat (bottom right corner of the website)Or email us at sales@cliftongraphics.co.ukWe’ll look into it and sort things out quickly for you!

Question 8

How do I check the status of my order?

Accepted Answer

If you’d like an update on your order, just reach out to us — we’re happy to help!You can contact us via:Live chat (bottom right corner of the website)Or email us at sales@cliftongraphics.co.uk﻿We’ll check the status for you and get back to you as soon as possible.

Question 9

How do I contact customer support?

Accepted Answer

We’re here to help! If you need assistance, you can reach our support team through any of the following:Live chat (bottom right corner of the website)Our Contact Us formOr email us directly at sales@cliftongraphics.co.ukWe aim to respond promptly during our working hours: Monday to Friday, 09:30 – 16:00 (UK time).

Question 10

Is it safe to shop on your website?

Accepted Answer

Absolutely! Our website is fully secure and encrypted, ensuring that your personal information and payment details are always protected.We’ve been proudly operating for over 5 years, serving thousands of satisfied customers. You can shop with confidence knowing you’re in safe hands. If you ever have any questions, our support team is here to help!

Question 11

Can I order stickers without using the design app?

Accepted Answer

To give you full control over your design, all custom sticker orders are placed through our design app. It lets you upload your artwork, adjust size, shape, and cutline to your liking before placing the order.If you need any help or specific amendments, just leave a note in the editor before checkout, or contact us directly at sales@cliftongraphics.co.uk — we're happy to assist!

Question 12

How do I order custom stickers?

Accepted Answer

It’s super easy! Once you’ve selected your sticker process, just drag and drop your design into the upload box. We’ll automatically trace your image, and our sticker editor will open—giving you the ability to adjust the size, shape, and cutline before finalizing your sticker.

Question 13

Can I customize the shape and size of my sticker?

Accepted Answer

Yes! You can choose from several popular shapes like die-cut, circle, square, and more. You can also adjust the size and offset the die-cut border to get it just right.

Question 14

What’s the difference between Die-Cut and Kiss-Cut stickers?

Accepted Answer

Here’s a quick guide:Die-Cut stickers are individually cut around your design with the backing paper still attached—perfect for handing out or packaging.Kiss-Cut stickers are lightly cut on top and remain on a sheet—ideal for quick application or labelling products.

Question 15

How accurate are your cutting machines?

Accepted Answer

Our professional-grade machines provide a cutting accuracy of ±1mm, so your stickers will come out clean and precise.

Question 16

Will the background of my image be removed automatically?

Accepted Answer

It depends on the file you upload:If you use a PNG file with a transparent background, that transparency will be preserved.Currently, we can’t remove backgrounds from JPEGs, but this feature is coming soon!

Question 17

Can I see a preview before placing my order?

Accepted Answer

Absolutely! You'll see a live preview of your sticker, including the cutline and size, before checking out.

Question 18

Can I order multiple designs in one order?

Accepted Answer

Right now, the editor allows one design at a time. Once you've added your first design to the cart, a new upload option will appear so you can add another.

Question 19

How do I know if the cutline is correct?

Accepted Answer

Our editor automatically generates a cutline around your design. You can adjust the border offset using the slider at the bottom of the editor. If you need specific changes, just leave us a note—we’ll do our best to help!

Question 20

Can I add text or other elements to my design in the app?

Accepted Answer

Currently, text editing isn’t available—but we’re actively working on it and hope to release this feature soon.

Question 21

Can I save my design for later?

Accepted Answer

Yes, you can! Use the Save button in the editor to save your work. You’ll be given a unique code—make sure to write it down or save it. You’ll need this code to return to your design or reorder it in the future. It will also automatically save when adding to basket.

Question 22

Can I reorder a past design?

Accepted Answer

Definitely! Just enter your saved Unique code, and your previous design will load with all the same settings—ready to reorder in just a few clicks.

Question 23

Is there a minimum order quantity?

Accepted Answer

Not at all! You can order just one sticker or go for bulk quantities to receive discounted prices.

Question 24

What kinds of stickers do you offer?

Accepted Answer

We offer a wide range of premium vinyl & paper stickers, including:Die-CutHolographicClearMatteGlossy …and more!

Question 25

Are your stickers waterproof?

Accepted Answer

Our vinyl stickers are waterproof, weatherproof, and dishwasher safe—perfect for everyday use. Paper stickers are not waterproof and are best for short-term or indoor use.

Question 26

Can I use your stickers on laptops, water bottles, or cars?

Accepted Answer

Absolutely! Our vinyl stickers are made to stick well on smooth surfaces. For surfaces with high friction or frequent handling, we recommend selecting lamination to protect the ink and extend durability.

Question 27

Do you offer custom sticker sheets or multi-design packs?

Accepted Answer

Not just yet! At the moment, our system processes one design at a time. But good news—we’re working on an upgraded editor that will support custom sticker sheets very soon!

Question 28

Can I edit or change my design after uploading it?

Accepted Answer

Yes! Once you upload your image, you can adjust the size, border (cutline), and shape in the editor. However, we don’t currently support editing the image itself (like cropping, filters, or colour changes).

Question 29

What resolution should my image be for the best print quality?

Accepted Answer

For the best results, upload high-resolution images (300 DPI or more). Low-resolution images may appear pixelated when printed, especially at larger sizes.  A warning will appear if the image is below 100DPI.

Question 30

Can I upload photos from my phone?

Accepted Answer

Yes! Our app is mobile-friendly, so you can upload images straight from your camera roll or files on your phone.

Question 31

What’s the maximum file size I can upload?

Accepted Answer

You can upload files up to 20MB in size. If your file is larger, consider compressing it or converting it to a PNG or JPG.

Question 32

Do I need to create an account to order or save a design?

Accepted Answer

No account is required to place an order or save your design! Just make sure to copy and save the unique design code we provide so you can return later or reorder.

Question 33

How durable are your stickers?

Accepted Answer

Our vinyl stickers are made to last. They’re waterproof, UV-resistant, and scratch-resistant—great for indoor or outdoor use. Unlaminated stickers last normally 2–3 years, laminated lasts 3–5 years indoors and outside. Paper stickers are made for very short term use, for example the seal of packaging.

Question 34

Do your stickers leave any residue when removed?

Accepted Answer

Nope! Our vinyl stickers are made with removable adhesive, so they peel off cleanly without leaving sticky residue behind (on most smooth surfaces). Paper stickers may leave a residue.

Question 35

Can I choose between glossy or matt lamination?

Accepted Answer

We offer Matt or Clear lamination. If selecting glossy Material, we will match the lamination and apply the Gloss Lamination, the same goes for Matt Material.

Question 36

What are your stickers commonly used for?

Accepted Answer

Customers use our stickers for:Laptop or water bottle decorationProduct labels and brandingPackaging sealsEvent giveawaysPersonal giftsScrapbooking & journaling

Question 37

Can I use your stickers for resale or branding?

Accepted Answer

Absolutely! Many small businesses use our custom stickers for packaging, labelling, and merchandising.

Question 38

Do I need any design skills to use the app?

Accepted Answer

Not at all! Our app is beginner-friendly. Just upload your image, choose a shape and size, and adjust the cut line using our simple tools. No design experience needed.

Question 39

Can I use the app on mobile or tablet?

Accepted Answer

Yes! Our sticker editor is optimized for use on desktops, tablets, and mobile devices. You can upload images, preview your design, and place orders right from your phone.

Question 40

Will the app warn me if my image is too low resolution?

Accepted Answer

Yes. If your uploaded image is too low in resolution for the selected size, the app will notify you so you can adjust or replace it before placing your order.

Question 41

Does the app support transparent elements in designs?

Accepted Answer

Yes, if you upload a PNG with transparency, the transparent areas will be preserved in your final sticker. Perfect for creating clean, cut-out shapes.

Question 42

Can I preview how the sticker looks with different materials (like holographic or clear)?

Accepted Answer

The Sticker Editor will change background dependent on what material is selected.

Question 43

Can I create custom QR code stickers in the app?

Accepted Answer

Not yet, but this is something we plan to offer soon. In the meantime, you can upload your own QR code designs created using external tools.

Question 44

Can you print with white ink?

Accepted Answer

Currently, our machines can’t print white ink, but we do use brilliant white material to get around this, so white parts of your design can still be implemented.

Question 45

What file formats do you accept?

Accepted Answer

We accept a wide range of file formats (Jpg, Jpeg, PNG, PSD, AI, EPS, SVG) For the professional quality results, it’s best to provide a Vector file with all the embedded components.

Question 46

Can you make any edits to my design?

Accepted Answer

This depends from case to case. Please contact us before purchasing if this is needed and we’ll try to help as much as we can.

Question 47

Can you check my designs before ordering?

Accepted Answer

We’re more than happy to check over the design before purchasing. We will notify you of any concerns with the artwork that may affect the final print. Email us with your designing, we’ll get back to you ASAP.

Question 48

Can you create my artwork?

Accepted Answer

Unfortunately, not. We’re predominantly a printing service which specialise in printing your already designed artwork.

Question 49

Do you provide artwork?

Accepted Answer

At this time, we don’t offer the design or a graphics design service. This may be added to the editor later in the future, but currently no plans just yet.

Frequently Asked Questions