FAQs

Quick answers about ordering, artwork, materials and delivery

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Ordering and the editor

How do I order custom stickers?

Open the sticker editor, upload your artwork and choose your sticker type, size, material and quantity. You'll see an instant proof with the cut line and your price as you go. When you're happy, add it to your basket and check out.

Do I need any design software?

No. Upload a PNG, JPG, PDF or other common file and the editor does the rest. You can also add text, QR codes and backgrounds right in the editor.

Will I see a proof before I pay?

Yes. The editor shows an instant proof with the cut line traced around your design, at the size and on the material you've chosen – so there's no waiting for a proof by email.

How is the price worked out?

Your price depends on the size, quantity and material, and it updates live in the editor as you design. Delivery is shown at checkout before you pay.

Can I order more than one design?

Yes. Add your first design to the basket, then use Add another sticker to design the next one, and check out once when you're done.

Can I change or cancel my order?

Get in touch as soon as you can with your order number. Stickers are made to order, so we can't change an order once it's been printed – but if it hasn't, we'll do our best to help.

Artwork

What files can I upload?

PNG, JPG and PDF all work, along with other common image files. For the sharpest print, use the best-quality version of your artwork you have.

What makes a good sticker design?

Bold shapes and colours, and text that's big enough to read at your sticker size. A PNG with a transparent background works best for die cut stickers, as the cut line follows the edge of your design. The proof in the editor shows exactly where the cut will go.

How does white look on clear vinyl?

On clear vinyl, the white parts of your design stay clear, so whatever is behind the sticker shows through.

Can you design my stickers for me?

For something custom, get in touch and tell us what you have in mind – we'll let you know what we can do.

Stickers and materials

What's the difference between die cut, kiss cut and sticker sheets?

Die cut stickers are cut all the way through, around the shape of your design. Kiss cut stickers are cut through the vinyl only, so each one sits on its own easy-peel backing. Sticker sheets put lots of designs on one sheet.

Which material should I choose?

White waterproof vinyl is our most popular – bright, bold colour on a white base. Clear gloss vinyl is see-through, great for windows and glass. High tack vinyl has a stronger glue for textured plastic, powder-coated metal and anything that lives outdoors.

Are your stickers waterproof?

Yes – they're printed on waterproof vinyl, so they're wipe-clean and water resistant. You can add lamination for extra protection.

Can I use them outside?

Yes. For outdoor use and rougher surfaces, high tack vinyl with its stronger glue is the best choice.

What sizes and shapes can I order?

Any shape and size. Set your size in the editor and the price updates to match.

Delivery

How long will my order take?

Orders are printed and dispatched Monday to Friday with tracked delivery. Your delivery options and estimated delivery dates are shown at checkout.

How much is delivery?

UK delivery is free on orders over £45. For smaller orders, and for delivery outside the UK, the cost is shown at checkout before you pay.

Do you deliver outside the UK?

Choose your country at the top of the page and prices show in your own currency. The delivery options for your country are shown at checkout.

How do I track my order?

Every order is sent with tracking. You'll get an email with your tracking link once it's on its way, and you can see your orders in your account too.

Orders, payment and returns

How can I pay?

The payment options available to you are shown at checkout.

Where can I see my orders?

Log in to your account to see your orders and where they're up to.

Something's wrong with my order – what do I do?

Sorry about that! Contact us with your order number and a photo of the problem, and we'll sort it out with you.

Can I return my stickers?

Your stickers are printed to order just for you, so we can't take them back if you change your mind. This doesn't affect your rights if something's wrong with your order – just get in touch.

Contact and more

How quickly will you reply?

We'll get back to you as soon as we can, wherever you are in the world. Send us a message and include your order number if it's about an order.

Are you open over Christmas?

We close for a short break over Christmas and New Year. The dates are shown in the bar at the top of the site from the start of December.

When is laser engraving and 3D printing coming?

Soon! Leave your email and we'll tell you the day they launch.

Still stuck?

We're happy to help with artwork, sizes or orders – send us a message and we'll get back to you ASAP.